Notification preferences

Your notification preferences live in a card on your profile at /profile. They control what reaches you personally. All six toggles default to on, and each one saves the moment you change it.

The six toggles

1. Invoice Received. When a new invoice is processed.
2. Disconnect Billing Alerts. When a disconnected service still appears on an invoice.
3. Weekly Digest. The Monday summary (see below).
4. Ticket Updates. Ticket status changes and comments.
5. Contract Expiration. When a contract nears its end date.
6. Review Queue. When one of your invoices is flagged and waiting in the review queue.

One toggle covers email and the bell

Each toggle governs both channels together: email and the in-app notification bell. There is no separate email-only or in-app-only selector. Turn a toggle off and you stop receiving that event both ways.

Preferences are per organization

If you belong to more than one organization, your preferences are independent in each one. Setting them in one organization does not change them in another.

The weekly digest

The Weekly Digest toggle is on by default, so it is really an opt-out. It’s sent every Monday morning and covers the prior week:

• An AI-written summary.
• Vital stats.
• A “needs attention” block.
• Tables for tickets, renewals, financials, and service changes.

There are no frequency options; it goes out on Mondays or not at all. The very first digest you receive has no week-over-week spend delta, since there’s no prior week to compare against yet.

Personal preferences vs. organization notifications

The toggles above are yours alone. They are different from the org-level Notifications tab, which an admin uses to add extra recipient email addresses for the whole organization. When a type has recipient addresses set there, that event is routed to those addresses org-wide; when it has none, each user’s personal preferences apply. See Organization settings for that admin view.