Services & contracts
Your inventory of circuits, lines, and services, the billing accounts and locations behind them, and the contracts that govern them.
Service inventory Your service inventory is the running list of everything you pay for. Here is what a service record holds, how to add or import services, and the lifecycle. Requesting a change (MACD) A move, add, change, or disconnect on a service is requested by opening a ticket. Here is how to raise one and what the change-order flag records. Accounts and locations Accounts group your services by the carrier billing account. Here is how the invoice commitment works and what locations hold for installs and repairs. Contracts Contracts hold term dates, renewal terms, notice periods, and contract value. Here is what a contract record holds and how the Pending Approval queue works.
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