Disputes and credits

When a carrier bills you the wrong amount, Vigilis is built to find it and prepare the case, not to fire off a dispute for you at the click of a button. Here is how a dispute actually works and where you follow it.

What Vigilis does

Vigilis’s job is detection and preparation. When a charge is wrong, it flags the anomaly and opens a variance ticket carrying the overcharge details: the billing period, the affected services, and the amount involved. That documented variance is the case, ready to take to the carrier. See Anomalies and alerts.

Who works the dispute

The actual dispute with the carrier is worked off-platform by your Vigilis team, or your provider. They take the documented variance to the carrier and pursue the credit on your behalf. There is no in-app carrier-dispute integration, and there is no self-serve dispute button in your own view.

How you track it

You follow the dispute through its ticket. The ticket is your record: it holds the detail Vigilis gathered and the progress as your team works the carrier. See Tasks and tickets.

There is no separate credit-recovery tracker in the app. If you see a credits figure on an invoice, that is a credit the carrier has already applied to that bill. It is not a record of a recovery in progress.

The short version

Vigilis finds the money and builds the case. The people behind Vigilis chase the credit with the carrier. The ticket is your record of the whole thing.