Billing and plans

The Billing tab sits inside organization settings and is admin-only. Your organization’s billing relationship is with your provider, not directly with Vigilis as a separate vendor, so what you can do on this tab depends on how your provider has set things up.

The three billing modes

• If your provider manages your billing directly, this tab is read-only and tells you so. For plan changes or billing questions, contact your provider.
• If your provider has enabled self-serve billing for your organization, an org admin can start a 30-day trial with no card, choose a plan, and add a card directly from this tab, with no involvement needed from your provider.
• If your organization is complimentary (comped) by your provider, this tab shows that status and never prompts for a card.

Check the Billing tab first. It will tell you which mode you are in.

Vigilis’s plan tiers, for reference

Where self-serve billing is available, or as background on how plans are structured, here is the standard Vigilis catalog. Your provider may offer different pricing or a different set of plans.

Annual billing saves the equivalent of two months compared to paying monthly. Higher tiers are typically set up with your provider’s help rather than self-serve. Ask your provider for exact pricing and what is included at each tier for your account. The plan catalog, any custom rates, and comping are all handled by your provider.

Hard limits that always apply

Regardless of plan or mode, two limits are fixed:

• Up to 100 users per organization.
• Up to 1000 invoice parses per month.

If you are near either limit and need more room, ask your provider.

Plans and what you can see

Your plan is one of the two things that decides which sections of the app you see, alongside your role. Paid add-ons such as Network/Flux, and some report categories, only appear if they are part of your organization’s plan. Depending on your plan and role you may not see everything; if something you expect is missing, ask your provider.