Requesting a change (MACD)
A move, add, change, or disconnect on a service is requested by opening a ticket. Here is how to raise one and what the change-order flag records.
MACD stands for move, add, change, disconnect: the everyday requests you make against a service, like upgrading a circuit’s speed, moving it to a new address, renewing it, or disconnecting it.
Raising a MACD request
A MACD is requested by opening a ticket. Use the Service Lifecycle support category and describe what you need, which service it applies to, and any dates that matter.
The Tickets area is admin-only. Depending on your plan and role, you may not see it. If you are a member, the quickest path is to ask an organization admin to open the Service Lifecycle ticket for you, or add the detail as a comment on the service so an admin can pick it up. For how tickets are tracked, see Tasks and tickets.
The change-order (MAC) flag
When an admin creates or edits a service, they can mark it as a change order (MAC). The flag records:
- A reason: upgrade, address change, renewal, or diversity.
- A type for the change.
Setting the flag records the change on the service itself, so the history of what changed and why stays attached to the service record.
Related
- Service inventory for what a service record holds and its lifecycle statuses.
Common questions
How do I request a move, add, change, or disconnect?
Why can't I open a ticket for a service change?
What is a change order (MAC) on a service?
Still stuck?
If your Vigilis account is managed by an IT or telecom provider, they can resolve account and plan questions fastest. You can also reach us directly.