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Documentation for everyone using Vigilis day to day, from your first sign-in to auditing invoices, managing inventory, and running reports.
Browse by topic
Vigilis is delivered through your IT and telecom provider, so some sections depend on your role and your organization's plan.
Getting started
How accounts are created, how to sign in, how to secure your account, and what the first-time setup wizard covers.
4 articlesFinding your way around
The top bar, the sidebar, global search, and why what you see depends on your role and your plan.
2 articlesInvoices
How carrier bills reach Vigilis, how AI reads and audits them, and how the Review Queue and alerts work.
4 articlesServices & contracts
Your inventory of circuits, lines, and services, the billing accounts and locations behind them, and the contracts that govern them.
3 articlesNetwork (Flux)
Circuit inventory, manual and scheduled bandwidth changes, and Auto-Flux automatic right-sizing based on measured usage.
4 articlesReports & financials
The Reports Hub, financial and inventory reporting, exports, and the AI and pivot-table tools.
3 articlesProjects, tasks & tickets
Projects and workstreams, your task list, support tickets, and how automated tickets get opened for you.
3 articlesManaging your organization
Organization settings, members and roles, authentication, integrations, notifications, and billing.
3 articlesTroubleshooting & FAQ
Sign-in problems, missing invoices, features you cannot see, and answers to the questions we get most.
2 articlesStill need help?
If your Vigilis account is managed by an IT or telecom provider, they can resolve account, plan, and billing questions fastest. You can also reach the Vigilis team directly.