Managing your profile

Your profile lives at /profile, opened as My Profile from the user menu. Anyone can reach it; there is no role gate. It is where you manage your own account details, separate from your organization’s settings.

Account Information

The Account Information card holds the basics of your account.

• Avatar. Click the avatar to upload a picture. Image files only, under 5 MB.
• Display name. Edit it inline. It cannot be empty.
• Email and role. Both are read-only here. There is no self-service email change; if your email needs to change, ask your provider or an org admin.
• Support ID. This is your user ID, with a click-to-copy control. Copy it and give it to support when you open a ticket so they can find your account.

There is no timezone, locale, or theme setting on this page.

Contact Information

The Contact Information card appears only when your sign-in email matches a contact on your organization’s record. When it does, it shows details like your job title and phone.

You can edit your first name, last name, job title, and phone here. If the card isn’t there, your email isn’t linked to a contact yet.

Change Password

Use the Change Password card to set a new password. Enter your current password, then your new password twice to confirm. The minimum length is 8 characters.

Changing your password signs you out of all your other sessions, so you’ll need to sign in again anywhere else you were logged in. That is a useful way to boot a forgotten device.

Related settings

Two more parts of your account have their own articles:

• Set up an authenticator app or a passkey in Two-factor authentication and passkeys.
• Choose which events email you and light up the in-app bell in Notification preferences.