---
title: "Managing your profile"
description: "How to update your Vigilis profile: change your avatar and display name, copy your Support ID, review contact details, and change your password."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.vigilis.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your profile

Your profile lives at `/profile`, opened as **My Profile** from the user menu. Anyone can reach it; there is no role gate. It is where you manage your own account details, separate from your [organization's settings](/administration/organization-settings/).

## Account Information

The Account Information card holds the basics of your account.

- **Avatar.** Click the avatar to upload a picture. Image files only, under 5 MB.
- **Display name.** Edit it inline. It cannot be empty.
- **Email and role.** Both are read-only here. There is no self-service email change; if your email needs to change, ask your provider or an org admin.
- **Support ID.** This is your user ID, with a click-to-copy control. Copy it and give it to support when you open a ticket so they can find your account.

There is no timezone, locale, or theme setting on this page.

## Contact Information

The Contact Information card appears only when your sign-in email matches a contact on your organization's record. When it does, it shows details like your job title and phone.

You can edit your first name, last name, job title, and phone here. If the card isn't there, your email isn't linked to a contact yet.

## Change Password

Use the Change Password card to set a new password. Enter your current password, then your new password twice to confirm. The minimum length is 8 characters.

Changing your password signs you out of all your other sessions, so you'll need to sign in again anywhere else you were logged in. That is a useful way to boot a forgotten device.

## Related settings

Two more parts of your account have their own articles:

- Set up an authenticator app or a passkey in [Two-factor authentication and passkeys](/your-account/two-factor-and-passkeys/).
- Choose which events email you and light up the in-app bell in [Notification preferences](/your-account/notification-preferences/).

## Common questions

**How do I change the email address on my account?**

You can't change it yourself. Email and role are read-only on your profile. Ask your provider or an org admin to update the email on file for your account.

**What is my Support ID and when do I need it?**

It's your user ID, shown on the Account Information card with a click-to-copy control. Copy it and include it when you open a support ticket so support can find your account quickly.

**Why don't I see a Contact Information card on my profile?**

That card only appears when your sign-in email matches a contact on your organization's record. If it doesn't appear, your email isn't linked to a contact yet.

**Can I set a timezone or switch to a dark theme in Vigilis?**

No. There is no timezone, locale, or theme setting on your profile today.

Source: https://support.vigilis.io/your-account/managing-your-profile/index.mdx