---
title: "Disputes and credits"
description: "When a charge is wrong, Vigilis finds the money and builds the case, your team works the carrier dispute off-platform, and the ticket is your record of it."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.vigilis.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes and credits

When a carrier bills you the wrong amount, Vigilis is built to find it and prepare the case, not to fire off a dispute for you at the click of a button. Here is how a dispute actually works and where you follow it.

## What Vigilis does

Vigilis's job is detection and preparation. When a charge is wrong, it flags the anomaly and opens a variance **ticket** carrying the overcharge details: the billing period, the affected services, and the amount involved. That documented variance is the case, ready to take to the carrier. See [Anomalies and alerts](/invoices/anomalies-and-alerts/).

## Who works the dispute

The actual dispute with the carrier is worked off-platform by your Vigilis team, or your provider. They take the documented variance to the carrier and pursue the credit on your behalf. There is no in-app carrier-dispute integration, and there is no self-serve dispute button in your own view.

## How you track it

You follow the dispute through its **ticket**. The ticket is your record: it holds the detail Vigilis gathered and the progress as your team works the carrier. See [Tasks and tickets](/operations/tasks-and-tickets/).

There is no separate credit-recovery tracker in the app. If you see a **credits** figure on an invoice, that is a credit the carrier has already applied to that bill. It is not a record of a recovery in progress.

## The short version

Vigilis finds the money and builds the case. The people behind Vigilis chase the credit with the carrier. The ticket is your record of the whole thing.

## Common questions

**How do I dispute an overcharge in Vigilis?**

There is no self-serve dispute button. Vigilis detects the overcharge and opens a variance ticket with the details. Your Vigilis team or provider takes that documented case to the carrier off-platform, and you follow progress through the ticket.

**Does Vigilis track recovered credits in the app?**

There is no separate credit-recovery tracker. The variance ticket is your record of the dispute and its progress, from the anomaly Vigilis found to the credit your team pursues with the carrier.

**What does the credits figure on an invoice mean?**

A credits figure shown on an invoice is a credit already applied to that bill by the carrier. It is not a record of a recovery Vigilis is chasing for you.

Source: https://support.vigilis.io/invoices/disputes-and-credits/index.mdx