---
title: "Billing and plans"
description: "How billing works through your provider, whether your Billing tab is managed, self-serve, or complimentary, and the standard Vigilis plan tiers for reference."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.vigilis.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and plans

The Billing tab sits inside [organization settings](/administration/organization-settings/) and is admin-only. Your organization's billing relationship is with your provider, not directly with Vigilis as a separate vendor, so what you can do on this tab depends on how your provider has set things up.

## The three billing modes

- If your provider **manages your billing directly**, this tab is read-only and tells you so. For plan changes or billing questions, contact your provider.
- If your provider has enabled **self-serve billing** for your organization, an org admin can start a 30-day trial with no card, choose a plan, and add a card directly from this tab, with no involvement needed from your provider.
- If your organization is **complimentary** (comped) by your provider, this tab shows that status and never prompts for a card.

Check the Billing tab first. It will tell you which mode you are in.

## Vigilis's plan tiers, for reference

Where self-serve billing is available, or as background on how plans are structured, here is the standard Vigilis catalog. Your provider may offer different pricing or a different set of plans.

| Plan | Monthly | Annual | Notes |
|---|---|---|---|
| Essentials | $99/mo | $990/yr | Fully self-serve, includes a free trial |
| Starter | $449/mo | $4,490/yr | |
| Growth | $949/mo | $9,490/yr | |
| Professional | $1,899/mo | $18,990/yr | |
| Enterprise | Custom | Custom | Contact your provider |

Annual billing saves the equivalent of two months compared to paying monthly. Higher tiers are typically set up with your provider's help rather than self-serve. Ask your provider for exact pricing and what is included at each tier for your account. The plan catalog, any custom rates, and comping are all handled by your provider.

## Hard limits that always apply

Regardless of plan or mode, two limits are fixed:

- Up to **100 users** per organization.
- Up to **1000 invoice parses per month**.

If you are near either limit and need more room, ask your provider.

## Plans and what you can see

Your plan is one of the two things that decides which sections of the app you see, alongside your role. Paid add-ons such as Network/Flux, and some report categories, only appear if they are part of your organization's plan. Depending on your plan and role you may not see everything; if something you expect is missing, ask your provider.

## Common questions

**I'm an org admin but don't see a Billing tab with any actions on it. Why?**

Your provider has not enabled self-serve billing for your organization, or bills you directly. In that mode the tab is read-only. Contact your provider for billing changes.

**Is my billing relationship with Vigilis or with my provider?**

With your provider. Your organization's billing relationship is with your provider, not directly with Vigilis as a separate vendor.

**How much does Vigilis cost?**

The standard catalog runs from Essentials at $99/mo to Professional at $1,899/mo, with Enterprise priced custom. Your provider may offer different pricing or a different set of plans, so ask them for exact pricing for your account.

**Do I need a card to start a self-serve trial?**

No. Where self-serve billing is enabled, an admin can start a 30-day trial with no card, pick a plan, and add a card later. A complimentary organization is never prompted for a card.

Source: https://support.vigilis.io/administration/billing-and-plans/index.mdx