---
title: "Accounts and locations"
description: "Accounts group your services by the carrier billing account. Here is how the invoice commitment works and what locations hold for installs and repairs."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.vigilis.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Accounts and locations

Alongside your services, Vigilis tracks the billing accounts your services are billed under and the physical sites they are installed at.

## Accounts

`/accounts`, under Inventory. Accounts group your services by the **carrier billing account** they are billed under, so everything on one account number sits together.

### The Invoicing tab and invoice commitment

Open an account and go to its **Invoicing** tab to set an **invoice commitment**. This tells Vigilis to expect a bill on a regular cadence and to flag it if one does not show up. You set:

- **Commitment status**: committed or not committed.
- **Expected day of the month**: 1 to 31.
- **Grace period** in days: defaults to **3**.
- **Missing action**: open a ticket, notify only, or none.

A **daily check** runs against committed accounts. If a committed invoice has not arrived by the expected day plus the grace period, the check fires your chosen missing action. The account also shows the **last invoice received** date so you can see at a glance when it was last billed.

To see every committed account that is currently missing an expected invoice in one place, use the [Inventory and invoice reports](/reports/inventory-and-invoice-reports/), which include the Invoices Not Received report. Depending on your plan and role you may not see the Reports section; ask your provider if you expect it and it is missing.

## Locations

`/locations`, under Inventory. Locations are your physical sites, each with the **on-site contact** carriers need for install and repair visits.

## Common questions

**What is an invoice commitment on an account?**

It tells Vigilis to expect a bill on a regular cadence. You set whether the account is committed, the expected day of the month, a grace period, and what to do if the invoice is late.

**What happens if a committed invoice never arrives?**

A daily check compares today against the expected day plus grace. If a committed invoice is missing, it runs your chosen missing action: open a ticket, notify only, or none.

**What is the grace period default for an account?**

Three days. If a committed invoice has not arrived by the expected day plus the grace period, the account counts as missing an invoice and the missing action fires.

Source: https://support.vigilis.io/inventory-and-contracts/accounts-and-locations/index.mdx