---
title: "How you get an account"
description: "Vigilis accounts are invite-only. Here are the two ways you get access, what the Accept invite email does, and the one-time legal agreement at sign-up."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.vigilis.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How you get an account

Vigilis accounts are **invite-only**. There's no open public sign-up page you fill out on your own. You'll get access one of two ways.

## Invited directly by your provider or a colleague

Someone at your company (an organization admin) or your provider sends you an email with an **Accept invite** link. Click it, set a password (or choose a passkey/social sign-in if offered), and you're in.

From there, see [Signing in and securing your account](/getting-started/signing-in-and-security/). Once you're in, [Managing your profile](/your-account/managing-your-profile/) walks through your account settings, notification preferences, and how to find your Support ID.

## Through a company-wide setup ("onboarding")

If your company is the one setting up Vigilis for the first time, the person who signs up walks through a short setup wizard before inviting the rest of the team. See [The onboarding wizard](/getting-started/onboarding-wizard/).

## The one-time legal agreement

The very first time you (or anyone at your company) create an account, you'll be asked to accept a short legal agreement, with links to the relevant terms, as part of account creation. This is a one-time step.

## If your invite doesn't work

Because sign-up is invite-only, creating a second account under your email won't work. If a link is expired or invalid, ask whoever sent it to resend it, or see [Common problems](/troubleshooting/common-problems/).

## Common questions

**Can I sign up for Vigilis myself without an invite?**

No. Account creation is invite-only. Ask your organization admin or your provider for an invite.

**My invite link says it's expired or invalid. What do I do?**

Ask whoever sent it, your admin or your provider, to resend it. See the troubleshooting guide for more on this.

Source: https://support.vigilis.io/getting-started/getting-your-account/index.mdx